Refund Policy

Thank you for shopping at  BeatsandThread, where we are dedicated to providing high-quality products for Music Enthusiasts. Your satisfaction is our priority, and we want to make sure you have a positive shopping experience with us. Please read our refund policy carefully before making a purchase.

Refund Eligibility:
We offer refunds for the following situations:

1. Wrong Item Sent:
   If you receive an item that is different from what you ordered, we will issue a refund or send you the correct item at no additional cost.
   
   
2. Damaged/Defective Products:
   In the unfortunate event that your purchased item arrives damaged or is defective, please contact us immediately. We will arrange for a replacement or issue a refund.

Refund Period:
Refunds must be claimed within 30 days of the purchase date. After this period, we are unable to process any refund requests.

How to Request a Refund:
To request a refund, please follow these steps:

1. Contact our customer support team at support@beatsandthread.com within 30 days of the purchase date.
2. Provide your order number and details about the issue, including any relevant photos of the wrong or damaged item.

Refund Process:
Once your refund request is received and approved, we will process the refund within 3-5 business days. The refund will be issued to the original payment method used for the purchase.

Exclusions:
This refund policy does not cover:

• Changes of mind or subjective dissatisfaction.
• Errors made by the customer during the ordering process.

Contact Information:
If you have any questions about our refund policy, please contact us at support@beatsandthread.com

By making a purchase on  BeatsandThread, you acknowledge that you have read and agreed to our refund policy.